All products are made to order to ensure quality, exclusivity, and reduced waste.

Frequently Asked Questions (FAQ)

Orders & Payments

**How do I place an order?**

Simply choose your product, select the size and colour (if applicable), and proceed to checkout. Once your payment is complete, you’ll receive an order confirmation by email.

**Is checkout secure?**

Yes. All payments are processed through **secure, encrypted checkout systems** to protect your personal and payment information.

**What payment methods do you accept?**

We accept major debit and credit cards, as well as other payment methods shown at checkout.

Products & Quality

**Are your products print on demand?**

Yes. All items at **Printology Prestige** are **made to order**. This means your product is printed especially for you once your order is placed.

**What quality can I expect?**

We focus on **premium materials and high-quality printing**. Each product is created to meet our standards for comfort, durability, and long-lasting print quality.

**Will the design look exactly like the preview?**

We do our best to ensure previews accurately represent the final product. However, slight variations in colour or placement may occur due to screen settings and the printing process.

Sizing & Fit

**How do I choose the correct size?**

Please refer to the **size guide** available on each product page. We recommend measuring a similar item you already own for the best fit.

**Do your t-shirts and hoodies fit true to size?**

Most of our apparel fits true to size. If you prefer a looser or oversized fit, consider sizing up.

Shipping & Delivery

**How long does shipping take?**

Because items are made to order, please allow time for production before shipping.

**Estimated timelines:**

* Production: **2–5 business days**
* Shipping: **5–10 business days** (varies by location)

You’ll receive tracking details once your order has shipped.

**Do you ship internationally?**

Yes, we offer **worldwide shipping**. Delivery times may vary depending on your location.

Returns & Exchanges

**Do you accept returns or exchanges?**

As our products are made to order, we do not accept returns or exchanges for incorrect size, colour choice, or change of mind.

**What if my item arrives damaged or incorrect?**

If your item arrives damaged, misprinted, or incorrect, please contact us within **7 days of delivery** with photos of the issue. We’ll review the case and arrange a replacement if applicable.

Care Instructions

**How do I care for printed apparel?**

To keep your items looking their best:

• Wash inside out in cold water
  * Do not bleach
  * Tumble dry low or air dry
  * Do not iron directly on the print

**Are mugs dishwasher safe?**

Most mugs are dishwasher safe, but for best longevity of the print, we recommend **hand washing**.

Order Issues & Support

**Can I cancel or change my order?**

Orders begin processing quickly. If you need to make a change, contact us as soon as possible. Once production starts, changes may not be possible.

**How can I contact you?**

You can reach us at:

📧 **[support@printologyprestige.com](mailto:support@printologyprestige.com)**
⏱ **Replies within 24 hours (Monday–Friday)**

Or use the **Contact Us** page on our website.

Final Note

By placing an order with **Printology Prestige UK**, you’re purchasing a **custom, made-to-order product** designed with care and attention to detail.

Thank you for supporting independent design and premium print craftsmanship.

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